The 5 questions our agents hear most
New on our YouTube channel
A multi-brand organic plan for a fictional insurance group. Every week, one real customer question becomes one YouTube video, then gets cut into Shorts, Reels, carousels and LinkedIn posts for all four brands.
Each brand keeps its own audience, voice and goal, but they share one creative team and one weekly shoot.
Your team films one 6-8 minute YouTube answer. I direct the cuts so each brand gets content in its own voice, on the platforms its audience uses.
Mockups only. The Shorts play in your browser to show pacing: hook, answer, proof, one ask.
Slow leaks: often no.
LinkedIn speaks to partners and business owners. Facebook speaks to families and drivers.
New on our YouTube channel
Full answer in our latest video
4 weekly questions per month. Your team shoots on Monday; I schedule the week by Wednesday.
| Week | Question | Group | Home & Auto | Life | Business |
|---|---|---|---|---|---|
| Week 1 | Does my policy cover a burst pipe? | YouTube video, LinkedIn post | 2 Reels/Shorts, FB post | Story poll, FB post | LinkedIn carousel |
| Week 2 | Why did my premium go up? | YouTube video, LinkedIn post | 2 Reels/Shorts, FB post | FB explainer | LinkedIn post, IG Reel |
| Week 3 | How much life cover do I need? | LinkedIn post | FB post | YouTube video, 2 Reels/Shorts | IG carousel |
| Week 4 | What does a small business policy include? | Agent recruiting post | Story Q&A | FB post | YouTube video, LinkedIn carousel |
What I'd hand your editors and AI specialists before each shoot, so feedback is about the goal, not taste.
Growth comes from answering people, not just posting.
Filled in every week from Meta Business Suite, YouTube Studio and LinkedIn analytics. Numbers are left blank on purpose. A monthly report adds trends and next month's plan.
| Metric | Group | Home & Auto | Life | Business | Why it matters |
|---|---|---|---|---|---|
| Reach | — | — | — | — | Are new people seeing us? |
| Engagement rate | — | — | — | — | (Reactions + comments + shares + saves) ÷ reach |
| Click-through rate | — | — | — | — | Clicks to the quote or booking page ÷ impressions |
| Follower growth | — | — | — | — | Net new followers, per platform |
| YouTube avg. view duration | — | — | — | — | Do people watch the answer, or leave? |
| Quote / booking requests from social | — | — | — | — | From UTM links + the CRM |
| Comments + DMs answered within 24h | — | — | — | — | Community health, and leads not missed |
Each report ends with 3 lines per brand: what worked, what didn't, what we change next week.
Each test changes one thing, so the result tells us what to do next.
A starting checklist only. I'd swap in your own compliance rules and approval steps in week 1.